Terms and Conditions
Vahalla Studios strives to bring the highest quality screen printing, letterpress, and design services to our customers. In order to do so we have established the following terms to give you the best results.
Turnaround Time:
Normal turnaround time for screen printed goods is 2 weeks, or 5-10 business days from the receipt of approved art and receipt of payment. Normal turnaround time for letterpress goods typically takes a little longer and varies between 4-6 weeks from receipt of approved art and payment. Design turnaround is on a per job basis and will be established in the quote process. The variable of our work load may also affect scheduling of a job, therefore, we will supply turnaround time and delivery with the quote after a request is submitted. If quotes are not approved in a timely manner (1-2 business days) turnaround times will be extended accordingly. All turnaround times cannot be and are not guaranteed. All turnaround times are subject to the many variables associated with the handmade process. We pride ourselves on completing projects in a timely and accurate manner in regards to your requests.
Rush Fees:
If a client needs their job sooner than our normal turnaround time, rush fees will be charged according to how quickly the job needs be completed. This can range anywhere from 15-30%, and is at the discretion of Vahalla Studios LLC.
Payment:
All jobs must be paid in full to begin production. If terms are needed to be established please note this in your quote request. Terms are subject to background and credit checks and will require 3 references.
Color Matching:
To make the process of color matching easier, we ask that our clients supply Solid Uncoated Pantone numbers for reference. Pantone books can vary from party to party due to age and use. This may cause some variation in color matching, but please remember that this is a hand made process and requires the craft, skill and experience of the pressman. We have years of experience mixing colors, but in the end this is still a process that relies on human interaction. Colors are “references” for a reason and cannot be guaranteed to match 100%. If a client is requesting color(s) be matched to previous runs, we will do our absolute best to do so. If a specific color is required to span multiple projects we will suggest ordering factory mixed pantone colors. This is more expensive and will add cost to your project and also time for turnaround and delivery.
Shipping:
We use UPS as our default carrier. We package orders to a very high standard to avoid any damage during transit. It should be understood that accidents and delays do happen. We cannot control delivery people’s actions nor can we control the weather or traveling conditions. If damage occurs, please inspect the package immediately upon arrival and submit a claim with UPS. Also, contact us immediately and let us know what the damage is. In the quote request section there is an option to add insurance to your delivery. If we do not add insurance a claim will likely be denied. If you select the add insurance box, shipping prices will be adjusted accordingly.
Clients will receive notifications through UPS. We will put your email address that is supplied in your quote request into the tracking option. Please make sure that the email notifications have not gone into your spam as this is commonly the case when people ask us for a tracking number.
Since we are located in the middle of the country, the longest ground shipment we experience is 3-4 business days. Your delivery time will be on the tracking information that you will receive in the emails from UPS.
Pricing:
Vahalla Studios has the right to change pricing and price jobs accordingly at any time without notice.
Disclaimer:
Vahalla Studios LLC has the right to refuse business to anyone. Not all quote requests submitted will turn in to jobs. We reserve the right to take on work or not. Our letterpress machines are over 60 years old so please have patience if we experience a plate breakage or equipment failure during production. We put forth our best effort to make sure your job is completed accurately and in a timely manner. The processes we use to print (silk screen and letterpress) are imperfect processes and your stress level will be much lower if you embrace the wonderful mishaps that take place with these printing processes. Happy printing!
